Privacy Policy

Last updated: July 27, 2026

Hero’s Heating and Air, LLC, doing business as Hero’s Heating & Air, respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit herosheatingandair.com, submit a service request, communicate with us, or use our heating, ventilation, and air-conditioning services.

Information We Collect

We may collect information that you provide directly to us, including:

Your name
Email address
Telephone or mobile number
Service address
Information about your property or HVAC system
Requested services
Appointment preferences
Communications submitted through website forms, telephone calls, email, or text messages
Estimates, invoices, service history, and customer-support information
Records of SMS consent and opt-out requests

When you use our website, we may also collect basic technical information such as your Internet Protocol address, browser type, device type, referring page, pages visited, and the date and time of your visit.

How We Use Information

We may use collected information to:

Respond to questions and service requests
Schedule, confirm, and manage service appointments
Provide technician arrival and delay updates
Diagnose, repair, maintain, or install HVAC equipment
Prepare and communicate estimates
Send invoices and service information
Provide customer support
Improve our website, services, and customer experience
Maintain business, consent, and opt-out records
Protect against misuse, fraud, or unauthorized activity
Comply with applicable legal and regulatory requirements

SMS and Text Messaging

When you consent to receive text messages from Hero’s Heating & Air, we may use your mobile number to send conversational and service-related messages concerning:

Responses to your inquiry
Service requests
Scheduling and rescheduling
Appointment confirmations
Technician arrival or delay notifications
Job-status and service-status updates
Requests for information necessary to perform service
Estimates
Invoices
Customer support

Message frequency varies according to your service request and communications with us. Message and data rates may apply depending on your wireless carrier and plan.

You may opt out at any time by replying STOP. You may request assistance by replying HELP, calling (541) 821-1615, or emailing herosheatingandair@gmail.com.

SMS Consent and Mobile Information

We do not sell, rent, trade, or share mobile telephone numbers, SMS opt-in information, or text-message consent with third parties or affiliates for their marketing or promotional purposes.

Mobile information may be provided to vendors that help us operate our messaging, telecommunications, website, scheduling, customer-management, or business systems. Such information is provided only as reasonably necessary for those vendors to perform services on our behalf and may not be used by them for their own marketing or promotional purposes.

SMS consent is specific to Hero’s Heating & Air and is not transferred or assigned to unrelated organizations.

How We Share Information

We may share information with service providers that perform legitimate business functions on our behalf, including website hosting, telecommunications, text-message delivery, scheduling, information technology, payment processing, accounting, and customer-management services.

We may also disclose information when reasonably necessary to:

Comply with a law, regulation, court order, or lawful request
Protect the rights, safety, property, or security of our company, customers, employees, or others
Investigate suspected fraud, misuse, or unlawful conduct
Complete a merger, sale, financing, reorganization, or transfer of business assets

We do not authorize service providers to use customer information for purposes unrelated to providing services to Hero’s Heating & Air.

Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, understand website traffic, and improve website performance. Your browser may allow you to block or remove cookies. Disabling cookies may affect certain website functions.

Data Retention

We retain customer, service, consent, messaging, and opt-out records for as long as reasonably necessary to:

Provide requested services
Maintain service and warranty records
Document consent
Honor opt-out requests
Meet accounting, tax, insurance, contractual, or legal obligations
Resolve disputes
Protect our business and customers

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, alteration, misuse, or disclosure. No method of electronic transmission or storage can be guaranteed to be completely secure.

Your Choices

You may contact us to request that we update or correct information you previously provided.

To stop text messages, reply STOP. After an opt-out request, we may send one final message confirming that the request was processed. No additional program messages will be sent unless you later provide consent again.

To stop nonessential email communications, use the unsubscribe method included in the email or contact us directly.

Children’s Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of websites that we do not control.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be published on this page with a revised “Last updated” date.

Contact Us

Hero’s Heating and Air, LLC
Doing business as Hero’s Heating & Air
Southern Oregon
Phone: (541) 821-1615
Email: herosheatingandair@gmail.com